Refund & Cancellation Policy

1. INTRODUCTION

This Refund & Cancellation Policy explains how cancellation and refund requests are handled for services provided by VY Orbit.
Many services involve customized work, planning, design, development, configuration, consulting, or other project-specific effort. Refund eligibility may therefore depend on the stage of the project and work already completed.
This Policy should be read together with our Terms & Conditions and Service Terms. Project-specific written agreements may also apply.

Some projects require an advance payment or deposit before work begins.
An advance may be used to reserve project time, begin planning, initiate design or development, conduct research, purchase resources, or start other agreed activities.
Once work has started, a refund may not be available for completed work or expenses already incurred.

If cancellation is requested before meaningful project work has started, VY Orbit will review the request.
Where a refund is appropriate, deductions may include unrecoverable payment processing fees, third-party costs, or completed administrative and setup work.

If a client cancels after work has started, a full refund may not be available.

Any refund, if applicable, may depend on:

Completed or reasonably performed work may remain chargeable even if the client later chooses not to continue.

Customized services are created specifically for a client and may not be reusable or resellable.
Completed work, delivered digital files, custom designs, custom development, project-specific configuration, consulting, and other personalized services may be non-refundable once completed or delivered, except where required by applicable law or expressly agreed in writing.

Third-party fees may be non-refundable depending on the provider’s policies.
Examples include domains, hosting, premium plugins or themes, software subscriptions, APIs, cloud services, licenses, and payment processing fees.
Where VY Orbit purchases a third-party service on behalf of a client, refund eligibility for that cost is subject to the relevant provider’s policy.

For milestone-based projects, completed milestones may become payable once the agreed work for that milestone has been delivered or approved.
Cancellation after a completed milestone does not automatically reverse payment for completed work.

To request cancellation or discuss a potential refund, contact VY Orbit through an official communication channel available on our website.

Please provide:

Additional information may be requested to review the matter.

Each request may be reviewed based on the specific project and circumstances.
Where a refund is approved, the amount may consider completed work, delivered items, third-party expenses, unrecoverable payment fees, and other reasonable project-related costs.
A refund is not automatically due solely because a client decides not to continue with a project.

If a refund is approved, VY Orbit will communicate the applicable amount and intended processing method.
Processing time may depend on the original payment method, payment provider, and banking systems. Additional delays caused by banks or payment providers may be outside our control.

If a project is delayed because the client does not provide required information, access, feedback, approvals, or communication for an extended period, VY Orbit may place the project on hold or close it after reasonable attempts to communicate.
Payments for completed work, reserved resources, or third-party costs may not be refundable.
Restarting the project later may require a new timeline, quotation, or scope review.

If you have a concern regarding a payment or deliverable, please contact VY Orbit first and allow a reasonable opportunity to review the issue.
Nothing in this section limits rights available under applicable law.

Nothing in this Policy is intended to remove or restrict consumer or legal rights that cannot lawfully be excluded.
Where applicable law provides mandatory rights that differ from this Policy, those requirements will apply.

We may update this Policy from time to time. The “Last Updated” date indicates the most recent revision.

For cancellation or refund-related questions, contact VY Orbit using the information available on our website.